Refund policy

Due to the hygienic nature of our beauty products, all sales are final.

We do not accept returns or exchanges on opened or used products.

If your order arrives damaged or you receive the wrong item, please email support@shophottiebeauty.com within 48 hours of delivery with your order number and clear photos of the item and packaging.

If approved, we will send a replacement or issue a refund at our discretion.

Shipping costs are non-refundable.